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Building Rapport

Connect meaningfully with others whilst build trust and understanding to create better relationships.

"Make anybody like you."

THIS COURSE INCLUDES:

24 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS

ACCESS ON MOBILE, TABLET & WEB

DOWNLOADABLE RESOURCES

PROFESSIONALLY FILMED AND SCRIPTED VIDEOS

CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS

Course content

Achieving the Right Focus

  • Attitude
  • Before we can get into the mechanics of rapport building there’s one vital step you must take. That is to commit to the act of building rapport. By that we mean you have to have the right attitude and dedicate yourself to building rapport whenever you can, with whoever you can.

  • Observation
  • We’d like you to undertake an exercise. It’s simply one of observation. The next meeting or event you attend, observe the interactions that are taking place. Which ones are working and which ones aren’t? Try to identify the reasons.

  • The Theory of Reciprocity
  • Sticking with the notion of becoming conscious of the mechanics of rapport and developing the right attitude, this video looks at why rapport is such a big part of human communication.

  • The Gift of Being Present
  • When we’re not present to the person we’re speaking to, rapport becomes a fragile thing...

  • It's Not About You
  • We’ve established that reciprocity is the foundation of rapport and being present to the person you’re speaking with is what creates the connection. It therefore follows that in order to maintain rapport, you have to be focused on the other person.

Understanding Your Audience

  • Effective Questions
  • It’s important to build your questioning skills because questions are the fuel that keeps a conversation going. In addition, they’re the element that drives reciprocity. If you ask someone a question, you’re demonstrating an interest in them. That in turn will lead them to want to engage more with you – thus the conversation continues and rapport builds.

  • The Selfish Question
  • A question asked and then answered by the questioner is a rapport killer and gives the impression of selfishness.

  • Listening to Understand, Not Simply to Reply
  • Many people confuse the act of listening with hearing, but hearing doesn’t mean you’re necessarily listening.

  • Empathy
  • By listening empathically, you understand more about the person you’re talking to. By understanding more, you’re more insightful in the conversation. And it’s this sense of insight that creates strong connections.

  • What’s In A Name Part 1?
  • Remembering someone’s name and saying it in conversation is a simple, yet highly effective way of building rapport. But why is that?

  • What’s In A Name Part 2?
  • Here are some simple techniques for remembering names.

Recap

  • Recap
  • In the second half of this course we’re going to explore the physical elements of rapport building. Before we do, lets recap on the key points from the course so far.

Physical and Visual Connection

  • Window to the Soul
  • There's an old proverb that says the eyes are the window to the soul. Throughout classical and modern scientific study, the eyes have been recognised as highly sophisticated communication tools.

  • Smile
  • When someone smiles it often puts us at ease. We feel that if a person is smiling at us they’re happy and comfortable. And if they’re happy and comfortable then we should be to. It’s an incredibly quick win in the rapport building process, yet so many people fail to employ it.

  • Body Language
  • American poet Ralph Waldo Emerson once said, “your actions speak so loud, I cannot hear what you are saying”. Never has a truer word been said about the power of non-verbal communication, or body language as it's better known.

  • Energy and Balance
  • To achieve the right level of energy you need to assess the character and personality style of the person or people you’re speaking to. Then think about your own style. How can you flex it to achieve balance with them?

  • Voice
  • We’ve explored the need to adopt the right level of energy in a conversation and often it’s the voice that delivers that energy. Too monotone or quiet and we struggle to stay in the conversation. To create engagement you need to use tonal variation.

Virtual Rapport Building

  • Meeting
  • Building rapport when you’re in the same room as the other person is one thing. It’s a somewhat different matter if they’re halfway across the world. As communication technology becomes more sophisticated, more of us are having virtual meetings and conversations...

  • Telephone
  • For many people their primary business communication tool is the telephone. Entire working relationships can be conducted without ever meeting someone and this is particularly true of international relationships.

  • Email
  • Email is a totally man-made solution to communicate across time and space. Because there’s no visual or vocal connection, it’s easy to lose humanity when we communicate like this. But that doesn’t have to be the case.

  • Building Rapport with Senior People
  • How do you build rapport with senior people? Or let's just call them 'people'. Because that’s the first thing to recognise. They may have seniority in a business but first and foremost – they’re people.

  • The Long Game
  • Rapport is not something that happens overnight. Certainly there are people you click with almost immediately, but for the majority you need to get to know them and build connections over time. That’s why rapport building is a long-term investment.

Actions

  • Actions
  • This final video from the Building Rapport course is an excellent summary of all the takeaways.

Learning outcomes

  • The mechanics of rapport
  • The techniques for establishing it
  • To recognise when it's created
  • What to do when it's not

Building Rapport

Featured Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

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