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Communicating Cross Culturally

Understand how people from different cultures communicate so that you can work more effectively with them.

"Build trust with overseas colleagues."

THIS COURSE INCLUDES:

18 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS

ACCESS ON MOBILE, TABLET & WEB

DOWNLOADABLE RESOURCES

PROFESSIONALLY FILMED AND SCRIPTED VIDEOS

CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS

Course content

Emotional Intelligence

  • Self-Awareness
  • Becoming self-aware is an important part of successful communication. This video explains what you need to become aware of to help you to communicate most effectively.

  • Questions
  • This video discusses the different types of questioning methods that can be used depending on the type of answer you need. It also has ideas to help you communicate effectively with a diverse mix of people.

  • Flexibility
  • The ability to be flexible in your communication style and behaviour will help you get the most out of your interactions...

  • Building Trust in the Team Accountability
  • Here are some tips on how to show the team you're accountable. By being accountable you will further build their trust.

  • Building Trust in the Team Empathy
  • Being able to see things from someone else's point of view can help you understand their situation better. It also shows you've really listened to them, thereby engendering trust.

  • Building Team Spirit at a Distance
  • Here are some tips to help you build team spirit when the team is in multiple or distant locations.

  • Impulse Control and Emotional Balance
  • The ability to control impulses and stay balanced will really help both you and the team.

  • Listening
  • Listening is one of the most important skills in the communicating toolbox. Here we discuss the various different types of listening, including the not so good ones.

  • Assertiveness
  • Here we look at four different types of behaviour - passive, assertive, aggressive and manipulative - with emphasis on the importance of assertive behaviour.

Team Communication

  • Choosing the Right Medium
  • There are various mediums of communication available. Here are some tips around which medium is best to use for the different types of messages you may wish to convey.

  • Establishing Guidelines for Your Team
  • You can choose the approach you use to best influence any given situation. Here's a reminder of the different approaches and the importance of being able to use a wide range of them.

Intercultural Communication

  • The Cultural Learning Cycle
  • Here we take you through the Cultural Learning Cycle: Recognising, Researching, Relating and Reflecting.

  • High vs Low Context
  • This video discusses the notion of High and Low Context forms of communicating.

  • Monochronic vs Polychronic
  • This video looks at the Monochronic and Polychronic concepts of time.

  • Hofstede’s Cultural Dimensions - 1
  • Here we examine one of Hofstede's Cultural Dimensions: The Power Distance Index and Individuality.

  • Hofstede’s Cultural Dimensions - 2
  • Here we look at three of Hofstede's Cultural Dimensions: Masculinity, Uncertainty Avoidance, and Long-term Orientation.

Actions

  • Actions
  • We've given you a lot of information about how to communicate effectively with your virtual and global teams. There's a lot to take in, so in this video we give you some simple tasks to practise what you've learned.

Learning outcomes

  • To lead teams across continents
  • To listen, to empathise, to be flexible
  • To be perceived as an informed leader
  • To choose the right medium every time

Communicating Cross Culturally

Featured Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

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