Virtual Teams - Pros, Cons and the Role of the Manager

• Pros, Cons and the Role of the Manager

• This video discusses the many advantages and challenges to be faced when leading a global team.

Virtual vs Face-to-Face The Extra Demands

• Extra Demands

• This video will help you understand how you can get the best out of communicating when you are unable to see the person or people you are talking to.

Virtual Communication

• Being Present

• Being 'present' on a conference call sounds like an odd concept - but it's really important to understand how this can help you, and those you're communicating with, to get the best out of this form of communication.

• Purpose, People, Practice

• Follow the ‘Purpose, People, Practice’ model to help stay on track when you’re preparing and delivering a message.

• Plain Language & Verbal Economy

• Delivering a focused, coherent, concise message that makes sense to everyone listening is crucial when communicating virtually. Here are some tips on how to achieve this.

• Tone, Energy, Emphasis, Clarity

• Here we offer guidance on the best way to use your voice to make certain people really want to listen to you.

Virtual Meetings

• Before

• Before you even set a meeting, here are some good questions to ask yourself, along with some rules to follow, to ensure the meeting will be a really effective one.

• During

• Here you will find useful guidelines to follow during your meeting.

• Dealing with Disagreements

• Disagreements arise from time to time - it's part of life. Having a plan to deal with them will help all parties to reach a harmonious conclusion.

• Afterwards

• It's really important to follow up after any meeting. Here are some tips about how to best do this most effectively.

• Conference Call Etiquette

• Here are some Do's and Don'ts to consider for before and during your conference calls.

Actions

• Actions

• We've given you a lot of information about how to communicate effectively with your virtual and global teams. There's a lot to take in, so in this video we give you some simple tasks to practise what you've learned.