THIS COURSE INCLUDES:
12 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS
ACCESS ON MOBILE, TABLET & WEB
DOWNLOADABLE RESOURCES
PROFESSIONALLY FILMED AND SCRIPTED VIDEOS
CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS
Course content
Evidence Based Approach
-
Being Disciplined and Scientific
The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.
Remember to Listen First
-
Active Listening
When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.
Positive Reinforcement
-
Identifying & Encouraging Good Behaviour
Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.
Staging the Conversation
-
Where, When, How?
When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.
Setting Up Expectations and Avoiding Pitfalls
-
Ineffective Feedback
This film takes a look at six reasons why feedback can often be counterproductive.
Feedback Models
-
BOOST and SMART
BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.
-
SBI, STAR, AID
Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help
-
GROWTH
GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.
Language Traps and Tricks
-
Word Choices
This video provides more ideas around the trickier aspects of providing feedback.
Stop-Start-Continue
-
Feedback as a Guided Inquiry and Self Reflection
Here are some simple questions that can form a useful part of the feedback conversation.
Actions
-
Actions
Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.
Learning outcomes
- The skill of active listening
- How to stage the conversation
- To set expectations & avoid pitfalls
- Different feedback models
Delivering Compelling Feedback
TRUSTED BY OUR CORPORATE CLIENTS




