Evidence Based Approach

• Being Disciplined and Scientific

• The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.

Remember to Listen First

• Active Listening

• When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.

Positive Reinforcement

• Identifying & Encouraging Good Behaviour

• Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.

Staging the Conversation

• Where, When, How?

• When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.

Setting Up Expectations and Avoiding Pitfalls

• Ineffective Feedback

• This film takes a look at six reasons why feedback can often be counterproductive.

Feedback Models

• BOOST and SMART

• BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.

• SBI, STAR, AID

• Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help

• GROWTH

• GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.

Language Traps and Tricks

• Word Choices

• This video provides more ideas around the trickier aspects of providing feedback.

Stop-Start-Continue

• Feedback as a Guided Inquiry and Self Reflection

• Here are some simple questions that can form a useful part of the feedback conversation.

Actions

• Actions

• Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.