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Delivering Compelling Feedback

Boost the confidence of others around you and help them to learn about themselves.

"Great feedback leads to great improvements."

THIS COURSE INCLUDES:

12 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS

ACCESS ON MOBILE, TABLET & WEB

DOWNLOADABLE RESOURCES

PROFESSIONALLY FILMED AND SCRIPTED VIDEOS

CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS

Course content

Evidence Based Approach

  • Being Disciplined and Scientific
  • The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.

Remember to Listen First

  • Active Listening
  • When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.

Positive Reinforcement

  • Identifying & Encouraging Good Behaviour
  • Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.

Staging the Conversation

  • Where, When, How?
  • When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.

Setting Up Expectations and Avoiding Pitfalls

  • Ineffective Feedback
  • This film takes a look at six reasons why feedback can often be counterproductive.

Feedback Models

  • BOOST and SMART
  • BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.

  • SBI, STAR, AID
  • Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help

  • GROWTH
  • GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.

Language Traps and Tricks

  • Word Choices
  • This video provides more ideas around the trickier aspects of providing feedback.

Stop-Start-Continue

  • Feedback as a Guided Inquiry and Self Reflection
  • Here are some simple questions that can form a useful part of the feedback conversation.

Actions

  • Actions
  • Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.

Learning outcomes

  • The skill of active listening
  • How to stage the conversation
  • To set expectations & avoid pitfalls
  • Different feedback models

Delivering Compelling Feedback

Featured Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

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Stop talking and start communicating today.