Delivering Compelling Feedback
Boost the confidence of others around you and help them to learn about themselves.
"Great feedback leads to great improvements."
THIS COURSE INCLUDES:
12 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS
ACCESS ON MOBILE, TABLET & WEB
DOWNLOADABLE RESOURCES
PROFESSIONALLY FILMED AND SCRIPTED VIDEOS
CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS
Course content
Evidence Based Approach
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Being Disciplined and Scientific
The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.
Remember to Listen First
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Active Listening
When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.
Positive Reinforcement
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Identifying & Encouraging Good Behaviour
Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.
Staging the Conversation
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Where, When, How?
When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.
Setting Up Expectations and Avoiding Pitfalls
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Ineffective Feedback
This film takes a look at six reasons why feedback can often be counterproductive.
Feedback Models
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BOOST and SMART
BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.
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SBI, STAR, AID
Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help
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GROWTH
GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.
Language Traps and Tricks
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Word Choices
This video provides more ideas around the trickier aspects of providing feedback.
Stop-Start-Continue
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Feedback as a Guided Inquiry and Self Reflection
Here are some simple questions that can form a useful part of the feedback conversation.
Actions
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Actions
Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.
Learning outcomes
- The skill of active listening
- How to stage the conversation
- To set expectations & avoid pitfalls
- Different feedback models
Delivering Compelling Feedback
Charlie Schroeder
Trainer and Coach
Charlie has many years as a trainer, coach and facilitator under his belt and a recognised expertise in all three. His background in the print media, as a teacher and as a trained actor gives him the skill set, fluency and bearing, essential to a trainer of leadership and allied interpersonal skills.
Derreck Lilly
Trainer and Coach
Derreck is an educator who rejoices in designing worthwhile, demanding and relevant training programmes, delivering those programmes to audiences who’ll benefit from them, and celebrating the transformations that follow.
Karl Brown
Trainer and Coach
Karl’s a passionate, experienced and engaging trainer – he’s also a training innovator which is why as well as being a coach and workshop facilitator, he’s also our Head of Innovation
Maria Kassova
Trainer and Coach
Maria has designed and delivered programmes to increase cross-cultural leadership effectiveness, harness communication and boost resilience to deal with change for global corporations in the media, IT, finance and pharmaceutical sectors.
Paul Hill
Trainer and Coach
Paul has 16-years’ training and coaching experience for Working Voices at all levels within global businesses. He’s a sought-after voice skills coach, and the leader of our writing-course team. He’s also a trained actor which has proved invaluable in our wide variety of presentation skills courses.
Sara Hollamby
Trainer and Coach
Sara is Working Voices’ key deliverer of image management and media skills related executive coaching, and, during her 14 years with the company, she has also delivered global programmes for some of the world’s largest banking and financial institutions.
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