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This course includes

12 Bite-sized Videos With Actionable Learning Takeaways

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Delivering Compelling Feedback
Boost the confidence of others around you and help them to learn about themselves.
Course Outcome

Delivering Compelling Feedback
Boost the confidence of others around you and help them to learn about themselves.
Course Outline
Evidence Based Approach
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Being Disciplined and Scientific
The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.
Remember to Listen First
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Active Listening
When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.
Positive Reinforcement
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Identifying & Encouraging Good Behaviour
Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.
Staging the Conversation
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Where, When, How?
When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.
Setting Up Expectations and Avoiding Pitfalls
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Ineffective Feedback
This film takes a look at six reasons why feedback can often be counterproductive.
Feedback Models
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BOOST and SMART
BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.
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SBI, STAR, AID
Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help
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GROWTH
GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.
Language Traps and Tricks
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Word Choices
This video provides more ideas around the trickier aspects of providing feedback.
Stop-Start-Continue
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Feedback as a Guided Inquiry and Self Reflection
Here are some simple questions that can form a useful part of the feedback conversation.
Actions
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Actions
Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.