THIS COURSE INCLUDES:
12 BITE-SIZED VIDEOS WITH ACTIONABLE LEARNING TAKEAWAYS
ACCESS ON MOBILE, TABLET & WEB
PROFESSIONALLY FILMED AND SCRIPTED VIDEOS
CONTENT DELIVERED BY OUR EXPERT INSTRUCTORS
Evidence Based Approach
Being Disciplined and Scientific
The best feedback is translated into practice on a small set of critical performance indicators using terms people readily understand.
Remember to Listen First
When giving feedback, the fatal mistake is to fail to listen as it will destroy your credibility and the employee's belief in the usefulness of feedback.
Identifying & Encouraging Good Behaviour
Positive reinforcement strengthens behavior and is a system of rewards that can simply take the shape of thoughtful, appreciative feedback.
Staging the Conversation
Where, When, How?
When planning a feedback session, respecting the employee's time, space, and privacy is incredibly important.
Setting Up Expectations and Avoiding Pitfalls
This film takes a look at six reasons why feedback can often be counterproductive.
BOOST and SMART
BOOST and SMART are both acronyms to help you to remember what's important when you're giving feedback.
SBI, STAR, AID
Discussing the effect of an employee's behaviour that you see as negative, can be challenging. Here are two models to help
GROWTH is a model that asks you and your employee to share perspectives on what has already happened, and what ought to happen, going forward.
Language Traps and Tricks
This video provides more ideas around the trickier aspects of providing feedback.
Feedback as a Guided Inquiry and Self Reflection
Here are some simple questions that can form a useful part of the feedback conversation.
Start taking physical notes on the behaviours you observe in the feedback recipient. This final video of the course is full of useful suggestions.
- The skill of active listening
- How to stage the conversation
- To set expectations & avoid pitfalls
- Different feedback models
Delivering Compelling Feedback
Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.
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