Solve the problem, build the relationship.
Having Difficult Conversations
Create the outcome you want in difficult circumstances.
Course OverviewTrusted by our corporate clients
This course includes
15 Bite-sized Videos With Actionable Learning Takeaways
Content Delivered By Our Expert Instructors
Professionally Filmed And Scripted Videos
Downloadable Resources
Access On Mobile, Tablet & Web
Full Lifetime Access
Having Difficult Conversations
Create the outcome you want in difficult circumstances.
Course Outcome
Having Difficult Conversations
Create the outcome you want in difficult circumstances.
Course Outline
Preparation
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Acknowledging Emotions
Dealing with feelings in the workplace can be complicated and striking the right balance is what this video is about...
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Navigating Emotional Intelligence Through Self Awareness
Tools that have proven to be effective when managing our emotions in preparation for a difficult discussion, are self-awareness and the powerful question...
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Managing Emotions and Emotional Intelligence
In order to manage our emotions, we first need to acknowledge that they exist...
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Checklist
Here’s a check list to use to prepare you for executing a difficult conversation effectively...
Execution
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Introduction
These videos about executing difficult conversations, offer tools, tips and techniques for effective management of this sometimes tricky task...
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Beginnings
When beginning a difficult conversation, timing really is critical...
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Intention and Language
Difficult conversations are essentially about solving problems. It's useful to remember to encourage the other person to seek solutions...
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Demonstrate Listening
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
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Reading Body Language
During a difficult conversation, watch for clues in the person's body language to understand how they’re experiencing it...
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Communicating Effective Body Language
When having a difficult conversation it’s equally important to manage your own body language in order to help keep the discussion productive...
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Assertive and Aggressive Communication
Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....
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“I” Language and the Power of “And”
A very affective tool when having a difficult conversation is framing feedback in “I” language, rather than “you” language...
Closing
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Closing
In concluding a difficult conversation, make sure the behavioural change is clear, and restate who’s going to do what, and by when...
Actions
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Actions
When having a difficult conversation, if we get too logical too quickly, we run the risk of shutting people down.
Gene is an educator based in New York City. Gene has devoted his career to helping individuals excel at presentation skills, writing skills and the realization of their business/personal strategies.
Henry is a TAI Certified coach and has a long record of success working with C-suite leaders from Fortune 500 companies. He has designed and developed courses in leading with impact and presence, inspiring and motivating, and leadership and personal brand deployed globally.
A veteran of two decades developing professionals in business, education, and the arts, Jay specializes in team alignment, helping bridge communication between groups’ disparate areas of expertise, and in developing confident and flexible leaders.
Jennifer is not just the Head of Working Voices America, she’s also one of our most successful and popular trainers. During her 12 years at Working Voices Jennifer has pioneered our women’s leadership courses, as well as developing and delivering global programs for some of the world’s largest institutions.
Paul has 16-years’ training and coaching experience for Working Voices at all levels within global businesses. He’s a sought-after voice skills coach, and the leader of our writing-course team. He’s also a trained actor which has proved invaluable in our wide variety of presentation skills courses.
Over 13 years’ coaching and training experience at the highest levels within numerous global businesses, preceded by a presentation history grounded in the creative-design sector, and university guest lectureships.
Sara is Working Voices’ key deliverer of image management and media skills related executive coaching, and, during her 14 years with the company, she has also delivered global programmes for some of the world’s largest banking and financial institutions.
