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Influencing Skills
Get the outcome you want whilst keeping the relationship intact.
Course Outcome

Influencing Skills
Get the outcome you want whilst keeping the relationship intact.
Course Outline
What Is Influencing?
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What is Influencing?
A great definition of Influencing is: To impel a person to some action, whilst keeping the relationship intact. This course is about how to set about doing that...
3 Steps To Effective Influencing
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Build Rapport
Rapport is the ability to enter someone else’s world, to make them feel like you understand them, and have a strong common bond...
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Reflect Their Needs
Reflecting is about being alert to what people are saying and how people are saying it. This video looks at the various ways of achieving it...
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Work for a Decision
This video looks at various techniques that can be used to influence people towards an outcome you both want...
Outcomes
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Outcome Thinking
We are all 100 percent responsible for the outcomes in our lives. One way to get the outcomes we want is to think about the ways in which we react to events...
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Know Your Outcome
This video focusses on distinguishing between the things we can control in our lives and the things over which we have no control...
The Approaches
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Introduction
When trying to influence others, the way in which we communicate will have a marked effect on our ultimate success or failure, as this Video series demonstrates...
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Push
The Push approach is an autocratic one. This video looks at when it's appropriate, and the risks associated with using it...
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Pull
The Pull approach is collaborative. This video looks at when it's appropriate, and the risks associated with using it...
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Logical
The Logical approach uses clear, unassailable arguments, supported by proof. This video looks at when it's appropriate, and the risks associated with using it...
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Emotional
The Emotional approach involves use of the leader's natural charm, charisma and enthusiasm...
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Assertive
The Assertive approach asks directly, clearly and confidently for what is or isn't wanted...
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Passive
The Passive approach is when the day is won by being submissive and not overly influencing...
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Sales
The Sales approach uses good old-fashioned salesmanship and this video examines the pros and cons...
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Bargaining
The Bargaining approach trades concessions in order to reach a mutually acceptable conclusion. This video examines the pros and cons...
Actions
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Actions
Here are some easy and practical things you can do to actively improve your influencing skills.