Learn the techniques that work.

Influencing Skills

Get the outcome you want whilst keeping the relationship intact.

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Course Overview

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This course includes

17 Bite-sized Videos With Actionable Learning Takeaways

Content Delivered By Our Expert Instructors

Professionally Filmed And Scripted Videos

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Influencing Skills

Get the outcome you want whilst keeping the relationship intact.

Course Outcome

  • To create excellent rapport to get results
  • The laws of influencing
  • The eight influencing styles
  • How to choose your outcomes

Influencing Skills

Get the outcome you want whilst keeping the relationship intact.

Course Outline

What Is Influencing?

  • What is Influencing?

  • A great definition of Influencing is: To impel a person to some action, whilst keeping the relationship intact. This course is about how to set about doing that...

3 Steps To Effective Influencing

  • Build Rapport

  • Rapport is the ability to enter someone else’s world, to make them feel like you understand them, and have a strong common bond...

  • Reflect Their Needs

  • Reflecting is about being alert to what people are saying and how people are saying it. This video looks at the various ways of achieving it...

  • Work for a Decision

  • This video looks at various techniques that can be used to influence people towards an outcome you both want...

Outcomes

  • Outcome Thinking

  • We are all 100 percent responsible for the outcomes in our lives. One way to get the outcomes we want is to think about the ways in which we react to events...

  • Know Your Outcome

  • This video focusses on distinguishing between the things we can control in our lives and the things over which we have no control...

The Approaches

  • Introduction

  • When trying to influence others, the way in which we communicate will have a marked effect on our ultimate success or failure, as this Video series demonstrates...

  • Push

  • The Push approach is an autocratic one. This video looks at when it's appropriate, and the risks associated with using it...

  • Pull

  • The Pull approach is collaborative. This video looks at when it's appropriate, and the risks associated with using it...

  • Logical

  • The Logical approach uses clear, unassailable arguments, supported by proof. This video looks at when it's appropriate, and the risks associated with using it...

  • Emotional

  • The Emotional approach involves use of the leader's natural charm, charisma and enthusiasm...

  • Assertive

  • The Assertive approach asks directly, clearly and confidently for what is or isn't wanted...

  • Passive

  • The Passive approach is when the day is won by being submissive and not overly influencing...

  • Sales

  • The Sales approach uses good old-fashioned salesmanship and this video examines the pros and cons...

  • Bargaining

  • The Bargaining approach trades concessions in order to reach a mutually acceptable conclusion. This video examines the pros and cons...

Actions

  • Actions

  • Here are some easy and practical things you can do to actively improve your influencing skills.

Featured Instructors

Meet our expert instructors who are featured in these videos to take you on your personal learning journey. They have written and designed this course using their extensive experience to provide you with actionable learning takeaways.

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